Because these are natural personal care products, we don't accept returns. It is our duty to ensure that the products were kept under desired conditions before you purchased them from us. By accepting returns, we can no longer ensure that the product has been stored properly & is as safe & fresh as it was when it left our workshop. That being said, we want you to be happy with your items! If you have any issues with a product you've purchased, get in touch with us & we will make things right for you!